Refund policy

Due to the collectible nature of our products and our commitment to accurate photography and detailed descriptions, all sales are final except under the circumstances outlined below.

Eligible Returns

We will accept returns in the following situations, and you must contact us within 7 days of delivery:

Item received differs significantly from the listing description
Item arrives damaged during shipping
Wrong item was shipped
Authenticity concerns with the product received

Contact us at support@fortunesuntold.com with your order number, clear photos showing the issue, and a description of the problem. Please wait for our reply before sending anything back — returns that have not been approved in advance cannot be accepted.

Shipping Damage

If your order was damaged in transit, we file a claim with the carrier or its insurer on your behalf. Those claims have specific evidence requirements, and a claim that does not meet them is denied outright. What you do in the first few minutes determines whether we can recover anything, so please follow these steps.

Before you open the package:

Photograph the outside of the box or mailer from several angles, including the shipping label and any visible damage.
If it is convenient, record a short video as you open it.
If the driver is still present and the damage is obvious, note it on the delivery receipt before signing.

After you open it:

Photograph the interior packing materials and the damaged item or items.
Keep everything. The outer box or mailer, all padding and packing materials, the card savers or toploaders, and the items themselves must be kept in the same condition they arrived in.
Do not discard or recycle any of it, do not return it to the carrier, and do not ship anything back to us until we tell you to. Packaging that has been thrown out is one of the most common reasons a damage claim is denied.
Email us at support@fortunesuntold.com within 7 days of delivery with your order number, your photos, and a description of what happened.

What happens next:

We open the claim and handle the filing, the carrier trace, and the paperwork.
The insurer normally requires a short signed statement from you as the recipient confirming what arrived and in what condition. We will send you that form; it usually takes a couple of minutes to complete.
In rare cases the carrier or insurer may request a physical inspection of the packaging, which is why it needs to stay intact.
Once the claim no longer requires you to hold the shipment, we will send you a prepaid return label if a return is needed, or confirm that you may dispose of the damaged packaging.
We will then issue your refund or replacement.

To be clear about why we ask for all of this: the documentation is what allows us to recover the loss from the carrier. It is not a test of your account of what happened, and your refund does not depend on the claim being paid.

Returns for Reasons Other Than Shipping Damage

For items that do not match the description, wrong items, or authenticity concerns, no carrier claim is involved and the process is simpler:

We will provide return instructions and a return address.
For items sent in error or not as described, we provide a prepaid return shipping label.
For other approved returns, the customer is responsible for return shipping costs.
Items must be returned in the same condition received, in protective packaging appropriate to the item, with tracking.

Items That Cannot Be Returned

Sealed products that have been opened
Graded cards with damaged or tampered cases, unless reported within 7 days of delivery with photos of the item and the original packaging
Items beyond the 7-day return window

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the refund.

For questions about returns, contact us at support@fortunesuntold.com.