Shipping policy
Processing Time
Orders are typically processed and shipped within 1-2 business days of payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods and Costs
We offer free shipping on all domestic orders over $250 within the contiguous United States. Orders under $250 will have shipping costs calculated at checkout based on the weight and destination of your package.
All orders are shipped via USPS or UPS with tracking. The carrier is selected based on package size, destination, and declared value. Expedited shipping options may be available at checkout for an additional fee.
Shipping rates are subject to change based on carrier pricing and package specifications.
Domestic Shipping (United States)
Standard shipping typically takes 3-7 business days after the order ships, depending on your location. All domestic orders include tracking information, which will be provided via email once your order ships.
Orders over $250 automatically include signature confirmation for security purposes. Customers may request signature confirmation for any order by contacting us at support@fortunesuntold.com before shipment.
Alaska, Hawaii, and US Territories
Shipping to Alaska, Hawaii, Puerto Rico, and other US territories is available with rates calculated at checkout due to higher carrier costs.
International Shipping
International shipping is available with rates calculated at checkout. International orders typically take 7-21 business days depending on the destination and customs processing. Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country.
Packaging
We take great care in packaging your cards to ensure they arrive safely:
- Graded cards are shipped in protective card savers with rigid cardboard reinforcement
- Raw singles are shipped in toploaders within bubble mailers
- Sealed products are packaged securely with protective materials
- All high-value items are packaged with extra protection
Tracking and Delivery
You will receive an email with tracking information once your order ships. Please monitor your tracking for delivery updates. We are not responsible for delays caused by shipping carriers, weather, customs processing, or other events outside our control.
When Your Package Arrives
Please open your package within a few days of delivery and check the contents against your order. This matters more than it might seem: carrier claims have a limited filing window, and damage discovered weeks after delivery generally cannot be covered.
If the outer packaging looks damaged, crushed, wet, or already opened, please photograph it before opening. Full instructions are in the "Shipping Damage" section of our Return Policy.
If a package arrives visibly damaged while the driver is still present, note the damage on the delivery receipt before signing.
Packages Showing as Delivered
If tracking shows your package as delivered but you have not received it, please:
- Wait 24 hours. Carriers sometimes scan a package as delivered before it physically arrives.
- Check with others at your address, and look in less obvious spots such as porches, side doors, garages, mailrooms, and building offices.
- Check with neighbors and your local post office or UPS facility.
If you still cannot locate your package, contact us at support@fortunesuntold.com within 7 days of the delivery scan. We will open a trace with the carrier and file a claim where coverage applies. Lost-package claims cannot be filed until a waiting period set by the carrier has passed, so please contact us promptly even if you are still looking.
Address Accuracy
Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Once a shipping label has been created we generally cannot change the delivery address, so if you spot an error, email us at support@fortunesuntold.com immediately. Orders often ship the same day.
Questions?
For shipping questions or concerns, contact us at support@fortunesuntold.com.